Last updated October 2026
This Cancellation Policy explains when and how a customer may request cancellation of an order placed with House of Prianjali and how refunds for accepted cancellations are handled.
1. About House of Prianjali
House of Prianjali is a GST-registered sole proprietorship operating www.houseofprianjali.com and selling women’s apparel to customers within India. Our GSTIN is 07JBKPS0810J1ZD. Our principal place of business is Block F, East of Kailash, New Delhi, Delhi 110065, India.
2. Requesting a cancellation
A customer may request cancellation by emailing customerfirst@houseofprianjali.com or using an online cancellation, if available on our website. The request must include the order number and the email address or phone number used at checkout. A cancellation request is accepted only after House of Prianjali confirms it in writing.
3. Cancellation window
An order may be cancelled until dispatch. Once an order has been packed, handed to a courier or marked as dispatched, we may be unable to cancel it. The customer may then use the applicable return or exchange process after delivery, subject to the Return, Exchange and Refund Policy.
No cancellation fee will be charged for a cancellation accepted within the published cancellation window. Any fee or deduction introduced in the future will be disclosed before purchase and applied only to the extent permitted by applicable law.
4. Made to order customised and altered products
A made-to-order, personalised, customised or altered product may be cancelled only within five (5) hours. Once fabric has been cut, personalisation has begun or alterations have commenced, the order may become non-cancellable. This restriction does not limit remedies for a product that is defective, damaged, incorrect or materially different from its description.
5. Changes to an order
Requests to change a size, colour, product, contact number or delivery address should be made as soon as possible. A requested change is effective only when confirmed by House of Prianjali. Changes may not be possible after processing or dispatch. A material change to products or order value may require cancellation and placement of a new order.
6. Cancellation by House of Prianjali
We may cancel all or part of an order where, for example:
• the product is unavailable or fails our quality check;
• pricing, stock, product information or checkout information contains a material error;
• payment is not authorised, is reversed or appears fraudulent;
• the delivery address is incomplete, unsupported or cannot be verified;
• the order breaches purchase limits, these policies or applicable law; or
• an event outside our reasonable control prevents fulfilment.
If we cancel a prepaid order after receiving payment, we will refund the amount collected for the cancelled item or order, including any shipping charge attributable solely to that cancelled item. We will not substitute a different product without the customer’s consent.
7. Refunds following cancellation
For an accepted prepaid cancellation, the refund will be initiated within 5-7 business days after cancellation approval. It will ordinarily be sent to the original payment method. Payment gateways, banks, card issuers and UPI providers may require additional time to display the credit.
If Cash on Delivery is offered, no refund is due for an accepted cancellation before payment. Any prepaid amount connected with a COD order will be returned through bank return method.
Repeated refusal of genuine COD orders may result in COD being restricted for future orders.
Future orders may be accepted only through prepaid payment.
8 Payment debited but order not confirmed
If payment is debited but no order confirmation is received, the customer should first check the email spam folder and order account, then contact us with the transaction reference. A failed or incomplete transaction may be automatically reversed by the payment provider. We will verify our records and assist with reconciliation but cannot control bank or network processing times. Customers must never share an OTP, PIN, CVV or account password with us.
9 Contact
Email: customerfirst@houseofprianjali.com
Telephone: +91 84477 57359
Support hours: 10:00am to 18:00pm