Check the product description for fabric composition, lining, care instructions, and the pieces included in the price.

A styled photograph may include accessories or separate garments. Please use the “What’s included” section to confirm whether you’re buying a single kurta, a two-piece set, or a set with a dupatta. If something is unclear, send us the product link before ordering.

Start with the size guide on the product page, as fit can vary between styles. Check whether the measurements describe your body or the finished garment, and read any fit notes before selecting.

Still unsure? Email:prianjali@houseofprianjali.com with the product name, your usual size, and any measurements you’re comfortable sharing. We’ll help you understand the fit before you order.

We accept [confirmed payment methods] through our checkout.

Cash on Delivery is available through Available payment options and applicable charges will appear before you confirm your order.

If money is debited but you don’t receive an order confirmation, check your email’s spam folder, then contact us with the transaction reference and the email or phone number used at checkout. Never share your payment OTP, PIN, or card security code.

We currently deliver within India.

Orders are normally dispatched within [X business days], followed by an estimated delivery time of [Y–Z business days], depending on your PIN code. Any different timeline for a particular product will be stated on its page.

Shipping costs [₹ amount or calculation method], with free shipping on [eligible orders or threshold, if offered]. Delivery estimates are not guaranteed arrival dates

Once your order is dispatched, we’ll send tracking details through [confirmed email/SMS channel]. You can also use [Track Your Order link].

If tracking shows a delay, check the courier’s latest estimated delivery date. If that date has passed—or your parcel is marked delivered but hasn’t arrived—contact us with your order number and a brief description so we can investigate.

For eligible purchases, you can request [returns, exchanges, or both] within [X calendar days] of delivery through [request link or support email].

Our [Returns, Exchanges & Refunds Policy link] explains item-condition requirements, exclusions, pickup arrangements, and any return-shipping charges.

Approved refunds are initiated within [X business days] after [the confirmed approval or inspection stage], using [refund method, including the COD process]. Your payment provider may take additional time to show the credit. We’ll explain any deductions before completing the return

We’re here to help put it right. Email prianjali@houseofprianjali.com as soon as you notice the issue, including your order number and a description of what happened.

Clear photographs of the item, packaging, and shipping label can help us investigate faster. Keep the item and packaging while we review the issue, and avoid washing or altering the garment.

We’ll explain the next steps and the replacement or refund options applicable to your case.

Contact us as soon as possible with your order number and the exact change you need.

Changes and cancellations depend on how far the order has progressed. A request is confirmed only when our team acknowledges that it has been completed. Once an order is dispatched, we may be unable to change or stop it; the applicable return or exchange process may then be needed.

Please check [Cancellation Policy link] for the cancellation window and any applicable terms.

Still need a hand?

Email prianjali@houseofprianjali.com or call +91 84477 57359 during [support days and hours].

For order-related questions, include your order number and the email address or phone number used at checkout. This helps us find your order and respond more efficiently.