Effective date October 2026
Last updated October 2026
Suggested website path /shipping-policy/
This Shipping Policy explains where House of Prianjali delivers, how orders are processed, how delivery estimates and charges are communicated, and what happens if a shipment is delayed, lost or returned.
1. Delivery territory
House of Prianjali currently accepts delivery orders only within India, subject to serviceability of the destination PIN code. We do not currently offer international delivery.
2. Order processing and dispatch
Ready-stock orders are ordinarily dispatched within 3 business days after payment or COD confirmation. Made-to-order, pre-order, customised or altered products may require 7-8 business days. A different product-specific timeline displayed before checkout will apply to that product. Business days exclude Sundays and any national holiday.
3. Estimated delivery
After dispatch, estimated delivery is 5-7 business days, depending on the destination, courier network and serviceability. Remote or restricted locations may take longer. Any date shown is an estimate rather than a guaranteed arrival date unless expressly confirmed as guaranteed.
4. Shipping charges
Standard shipping costs are calculated at checkout based on the delivery location and order details. Applicable shipping, COD and other charges will be disclosed before the customer confirms the order.
5. Tracking
After dispatch, tracking details will be sent through EMAIL or SMS or WHATSAPP OR COMBINATION where the courier supports tracking. Tracking may take up to 48 hours to update after the label is generated.
6. Address and contact information
Customers must provide a complete and accurate delivery address, PIN code and reachable phone number. Contact us immediately to request a correction. Changes are not guaranteed after processing or dispatch. House of Prianjali is not responsible for delay or failed delivery caused by incorrect or incomplete customer information, but will provide reasonable assistance.
7. Delivery attempts and returned shipments
The courier may contact the recipient and make delivery attempts as per its standard delivery policy. If delivery fails because the recipient is unavailable, refuses the parcel or supplied incorrect information, the shipment may be returned to origin. Re-shipping charges and any lawful deduction are limited to reasonable, actual costs incurred and will be communicated to the customer before re-shipping or processing any refund. For prepaid orders, any refund after return to origin will be handled under the Return, Exchange and Refund Policy and applicable law.
8. Delays outside reasonable control
Delivery may be affected by weather, natural events, public restrictions, strikes, transport disruption, festivals, peak demand, security incidents, courier constraints or other events outside reasonable control. We will provide available information and reasonable assistance but cannot guarantee third-party courier schedules. If a delay becomes substantial, any cancellation or refund right will be assessed under applicable law and the order-specific circumstances.
9. Multiple shipments
An order may arrive in more than one shipment if products have different processing times or fulfilment locations. The customer will not be charged an additional shipping fee solely because we split an order after checkout, unless the customer requests a separate delivery and agrees to the charge.
10. Lost damaged or marked delivered shipments
If tracking shows no movement beyond the courier’s estimate, or shows delivered when the parcel has not been received, contact us promptly with the order number. For visible damage, retain the packaging and provide photographs where reasonably possible. We will coordinate with the courier and provide the remedy required by applicable law after verification.
11. Risk and ownership
Risk of accidental loss ordinarily passes to the customer upon delivery to the customer or an authorised recipient, subject to applicable consumer law. Ownership passes when full payment is received and delivery is completed.
12. Contact
Email: prianjali@houseofprianjali.com
Telephone: +91 84477 57359
Support hours: 10:00am – 18:00pm