Effective date [COMPLETE BEFORE PUBLISHING]
Last updated [COMPLETE BEFORE PUBLISHING]
Suggested website path /privacy-policy/
This Privacy Policy explains how House of Prianjali collects, uses, shares, stores and protects personal data when a person visits www.houseofprianjali.com, creates an account, places an order, contacts us, joins a loyalty or marketing programme, or submits a review, photograph or measurement.
1 Who we are
House of Prianjali is a GST-registered sole proprietorship based at Block F, East of Kailash, New Delhi, Delhi 110065, India. References to House of Prianjali, we, us or our mean the operator of www.houseofprianjali.com.
GSTIN: [COMPLETE BEFORE PUBLISHING]
Privacy contact: prianjali@houseofprianjali.com | +91 84477 57359
2 Personal data we may collect
Identity and contact information
Name, email address, phone number, billing address, delivery address and other details provided through checkout, account creation or customer support.
Order and transaction information
Products viewed or purchased, size and colour selections, order value, discounts, payment status, refunds, exchanges, returns, shipment and delivery status, invoices and related correspondence.
Payment information
Payments may be processed by authorised third-party providers, including Razorpay where enabled. We ordinarily receive transaction identifiers, method type and payment status rather than complete card or bank credentials. We do not ask customers to disclose an OTP, PIN, CVV or payment password.
Profile fit and preference information
Account credentials, saved preferences, wishlist information, loyalty activity, birthday, clothing measurements and fit preferences when voluntarily provided. Measurements and birthdays are optional unless clearly required for a requested custom service.
Reviews photographs and other submissions
Ratings, written reviews, questions, comments, photographs, videos, social-media handles and other content a customer chooses to submit. We will seek appropriate permission before using an identifiable customer photograph in marketing beyond the context in which it was submitted.
Support and communication information
Emails, calls, chats, WhatsApp messages, SMS responses, complaints, survey responses and records of consent or marketing preferences.
Device website and analytics information
IP address, browser and device type, operating system, pages viewed, referring pages, session and interaction information, approximate location, cookie identifiers and advertising or analytics events. These may be collected through WooCommerce, hosting tools, Google Analytics, Meta Pixel, chatbots, review applications and other installed plugins.
3 How we collect personal data
We may collect personal data:
• directly from the person through checkout, accounts, forms, reviews, support or marketing sign-up;
• automatically through cookies, pixels, logs and similar technologies;
• from payment providers, couriers and service providers involved in a transaction;
• from social-media platforms when the person interacts with us or gives the platform permission to share information; and
• from lawful public or fraud-prevention sources where reasonably necessary.
4 Why we use personal data
We may use personal data to:
• operate the website, create accounts and maintain wishlists or loyalty features;
• accept, verify, process, dispatch, deliver, cancel, return, exchange and refund orders;
• provide sizing, fit, alteration or product support requested by the customer;
• send transactional communications about orders, payments, delivery and support;
• respond to complaints, protect legal rights and manage grievances;
• detect fraud, abuse, security incidents, payment risk and policy violations;
• maintain tax, GST, accounting and business records;
• improve website performance, product selection, customer experience and service quality;
• measure campaigns and show relevant advertising where permitted; and
• send email, SMS, WhatsApp, newsletter, loyalty or social marketing where the person has consented or the communication is otherwise lawful.
5 Consent and lawful processing
We process personal data for lawful purposes connected with a person’s request, consent, transaction, our legal obligations and permitted business functions. Where consent is required, it should be free, specific, informed, unconditional and indicated through clear affirmative action. A person may withdraw consent using the same or a comparable accessible method, but withdrawal does not invalidate earlier lawful processing and may prevent us from providing a feature that depends on the data.
6 Cookies analytics and advertising
The website may use essential cookies for cart, checkout, login, security and preferences. Subject to applicable requirements and the choices offered through [COMPLETE BEFORE PUBLISHING: COOKIE CONSENT TOOL], analytics and advertising technologies may be used to understand traffic, measure campaigns and personalise advertising. These may include Google Analytics and Meta Pixel.
A visitor may use the cookie settings tool, browser settings or relevant platform controls to restrict non-essential technologies. Blocking essential cookies may affect cart, login or checkout functionality. Detailed cookie categories and retention periods should be listed in [COMPLETE BEFORE PUBLISHING: COOKIE NOTICE OR CONSENT PANEL].
7 Marketing choices
A person may subscribe using an email address or phone number. Marketing messages may be delivered through email, SMS, WhatsApp, newsletters, social platforms and loyalty programmes according to the person’s consent and applicable communication rules. A person may unsubscribe using the link or instructions in a message, adjust account preferences or contact us. Transactional messages about an active order or account may continue where necessary.
8 Measurements birthdays reviews and photographs
Optional measurements and fit preferences will be used for sizing or customisation requested by the customer and related service improvement. Optional birthdays may be used for loyalty benefits or birthday communications if the customer has chosen to participate. Reviews may be displayed with the chosen display name. Identifiable customer photographs will be displayed or reused for promotional purposes only within the permission given. A withdrawal request will apply to future use, subject to reasonable technical and legal limits.
9 When we share personal data
We may share only the information reasonably necessary with:
• payment processors and fraud-prevention providers, including Razorpay where enabled;
• couriers, fulfilment providers and address or communication services;
• website hosting, WordPress, WooCommerce, Elementor, ShopLentor, Yoast SEO, chatbot, review, security, backup and other technology providers;
• Google, Meta and other analytics or advertising providers according to consent settings;
• email, SMS, WhatsApp, newsletter and loyalty service providers;
• accountants, auditors, insurers, lawyers and other professional advisers;
• government, regulatory, law-enforcement, judicial or tax authorities where required or permitted; and
• a successor or proposed successor in a lawful sale, restructuring or transfer of the business, subject to appropriate safeguards.
We do not sell personal data for monetary consideration. We require service providers to use data only for authorised purposes and to apply reasonable safeguards, subject to their own legal obligations.
10 Cross border processing
Some technology, analytics, advertising or communication providers may process data outside India. Where this occurs, we will use providers and safeguards permitted by applicable law and comply with any government restriction on transfer to a particular country or territory.
11 Retention
We retain personal data only for as long as reasonably required for the purpose for which it was collected and for applicable tax, GST, accounting, warranty, fraud-prevention, dispute and legal periods. Order and invoice records may be retained for the statutory record-keeping period. Marketing contact data is retained until consent is withdrawn or the data is no longer required. Optional measurement, birthday, review and photograph data is retained for [COMPLETE BEFORE PUBLISHING: RETENTION PERIOD OR REVIEW CYCLE], unless earlier deletion is appropriate. Analytics retention settings are [COMPLETE BEFORE PUBLISHING]. Data may then be deleted, securely isolated or anonymised where reasonably practicable.
12 Security
We use reasonable administrative, technical and organisational measures appropriate to the nature of the data and the risks involved. Measures may include access controls, secure connections, software updates, backups, service-provider review and restricted access. No internet transmission or storage system can be guaranteed completely secure. Customers should protect account credentials and notify us promptly of suspected unauthorised activity.
13 Individual rights and requests
Subject to applicable law and its commencement provisions, a person may request information about processing, access a summary of personal data, correct inaccurate or incomplete data, request erasure when retention is no longer required, withdraw consent, nominate another person to exercise rights in specified circumstances and raise a grievance. We may verify identity and may retain data where law or a legitimate legal purpose requires it.
Submit a request to prianjali@houseofprianjali.com with the subject Privacy Request. We will respond within the period required by applicable law.
14 Children
The website is intended for adults. A person under 18 should use the website only through a parent or lawful guardian. We do not knowingly seek children’s personal data for behavioural monitoring or targeted advertising. If we learn that data was collected from a child without required verifiable parental consent, we will take appropriate steps.
15 Data incidents
If a personal-data breach occurs, we will take reasonable containment and remediation steps and provide notices to affected persons and authorities where and when required by applicable law.
16 Third party sites
The website may link to third-party sites or platforms. Their privacy practices are governed by their own notices, and customers should review those notices before providing data.
17 Changes to this policy
We may update this policy to reflect changes in law, technology, providers or business operations. The revised policy will be posted with an updated effective date. Material changes will be communicated where required.
18 Privacy grievance contact
Name: [COMPLETE BEFORE PUBLISHING: PRIVACY OR GRIEVANCE OFFICER NAME]
Email: prianjali@houseofprianjali.com
Telephone: +91 84477 57359
Address: [COMPLETE BEFORE PUBLISHING: PREMISES OR HOUSE NUMBER], Block F, East of Kailash, New Delhi, Delhi 110065, India